IMPORTANT: Work Location / Training Arrangement

The successful candidate will undergo training at our current clinic for the first 3 - 6 months. After the training period, you will be deployed to our other clinic located at Hougang.

Job Summary

You will support clinic operations by managing patient registration, scheduling, and communications, assisting doctors during consultations and procedures, handling payments and claims, and maintaining clinic supplies and records to ensure smooth daily functioning.

Responsibilities

Register patients and schedule appointments while sending timely reminders to reduce no-shows
Respond promptly to phone, SMS, and email queries to support patient communication
Process payments and prepare accurate submissions for TPA (Third-Party), Medisave, and insurance claims
Prepare medications for doctor review and dispense medication following clinic protocols
Assist in performing simple in-clinic procedures such as ECG and nebulizer treatments after training
Support doctors during consultations and perform chaperone duties to ensure patient comfort and safety
Address first-level patient complaints to resolve issues quickly and maintain patient satisfaction
Maintain and update patient records accurately according to standard guidelines for compliance and continuity of care
Assist with daily clinic operations including upkeep, medication, consumables, and equipment management
Monitor and replenish medication, consumables, and equipment to maintain clinic readiness
Perform administrative tasks related to patient care and clinic operations to support smooth workflow

Required competencies and certifications

Ability to work a 5.5-day workweek including rotating shifts (AM, Noon & Evening) and 1 Sat (AM)/1 PH (AM), with no overnight shifts
Diploma in any discipline or GCE A Level / O Level / Higher NITEC qualification
Familiarity with computer usage and clinic operations to perform daily tasks efficiently
Keen service attitude towards patient care and willingness to learn new skills
Ability to work dependably as part of a team

Preferred competencies and qualifications

Prior experience in hospital or medical clinic operations or front desk duties (training provided if not)
Prior experience as an enrolled nurse to assist with clinical tasks
Familiarity with Plato CMS for clinic management
Experience submitting insurance and Medisave claims to streamline patient billing
Proficiency in Mandarin or dialects to assist non-English-speaking elderly patients

Clinic Assistant (Full-Time) - HOUGANG