Responsibilities
Corporate Services Communications supports employee-facing communications across a wide range of workplace and service topics. The team works across regions and functions to help employees understand operational changes, prepare for new services, navigate disruptions, and know where to get support. In practice, our work spans workplace operations, food and catering programs, office openings and relocations, physical security and safety topics, employee mobility and travel-related communications, onboarding content, local announcement planning, training materials, FAQs, canned responses, and communication playbooks. The team partners closely with regional stakeholders across Corporate Services and adjacent teams.

Responsibilities
- Own employee-facing communications for Corporate Services programs, with a focus on APAC offices.
- Translate complex operational topics into clear, structured, and audience-appropriate employee messaging.
- Draft and edit key communication materials, including announcements, FAQs, leadership notes, launch comms, onboarding content, service guides, training decks, and stakeholder briefings.
- Develop rollout strategies for high-impact or sensitive launches, defining audiences, timing, channels, escalation paths, and support messaging.
- Partner with cross-functional stakeholders across Workplace, Security, EHS, Catering, Mobility, RE&F, Procurement, HRBP, PR, Legal, vendors, and operations teams to align on practical, employee-centered communication approaches.
- Manage multiple communication projects end to end, building clear plans, driving approvals, surfacing risks, and ensuring timely, accurate delivery.
- Strengthen communication systems and employee experience by creating reusable frameworks, templates, SOPs, training resources, and using feedback insights to improve messaging and adoption.

Qualifications
Minimum Qualifications
- 3+ years of experience in communications, internal communications, program communications, operations communications, employee experience, customer communications, or a related field.
- Excellent writing and editing skills, with the ability to make complex information simple, precise, and user-friendly.
- Strong stakeholder management skills, with experience collaborating across cross-functional teams, navigating multi-review environments, and influencing stakeholders at different levels and with different priorities.
- Experience managing communication projects from strategy through execution, including planning timelines, coordinating stakeholders, and delivering against deadlines.
- Strong judgment in handling sensitive, ambiguous, or fast-moving topics.
- Highly organized, detail-oriented, and able to manage multiple priorities and projects at once in a fast-moving environment.
- Comfortable working in a regional or global environment with distributed teams and evolving priorities.

Preferred Qualifications
- Experience in internal communications or operations communications within a large, matrixed organization.
- Experience supporting workplace operations, employee services, customer service, mobility, safety/security, facilities, or service delivery teams.
- Experience building communication playbooks, templates, training content, or process documentation.
- Familiarity with APAC or broader international office environments.
- Ability to work effectively with stakeholders from different cultures, functions, and seniority levels, and to build trust through clear communication and reliable execution.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Internal Communications Manager - Corporate Services - APAC