1. Operations Management

Support and oversee daily outpatient service operations, including patient flow, waiting times, referral turnaround times, appointment scheduling, and resource utilisation to ensure operational efficiency and service quality.
Collaborate with the Outpatient Services team to review workflows, service processes, and the care environment; propose and implement improvements to optimise service delivery.
Develop, review, and maintain Standard Operating Procedures (SOPs) and ensure accurate documentation of clinical and operational records within hospital IT systems.
Manage and resolve patient service issues, feedback and escalations promptly and professionally, in collaboration with relevant stakeholders.
Implement and support service improvement initiatives aligned with patient experience, safety, and care outcomes.
Assist in outpatient service audits, quality reviews and accreditation or regulatory compliance activities.
Coordinate with external service providers and vendors for service delivery, projects, and implementation activities.
Leverage on healthcare IT systems and data to analyse performance trends, prepare operational dashboards, management reports and presentation materials for review.

2.Administrative Management

Support asset management activities, including tracking, maintenance coordination, and inventory documentation.
Assist with procurement processes in a timely manner, including preparation of approval papers, quotations, and proposals in accordance with hospital policies.
Support the department's annual workplan development and budgeting exercises.
Monitor and track key performance indicators (KPIs) and budget utilisation, highlighting variances and risks where appropriate.
Facilitate service contract renewals, timesheet submissions, and onboarding processes for external service providers.
Provide secretariat and administrative support for meetings, committees, and working groups as assigned.

3. Project Management (including new services implementation)

Work closely with internal and external stakeholders to support the planning and timely implementation of new outpatient services, programmes, or initiatives.
Coordinate project activities, timelines and documentation to ensure alignment with operational and clinical requirements.
Support post-implementation monitoring, evaluation, outcome tracking, and progress reporting to management.

4. Other duties

Provide operational or administrative coverage during peak periods or staff absences, as required.
Undertake ad hoc duties and assignments as delegated by the Assistant Manager or Manager.

Job Requirements:

Bachelor's Degree in Healthcare Administration, Business Administration, or a related field.
At least 4 years of working experience, preferably in services operations management in the community or healthcare setting.
Good understanding of healthcare service delivery and care processes.
Proficient in Microsoft office applications and healthcare IT systems such as SAP, Clinic Assist, EPIC etc.
Process strong data management skills. Working knowledge of data analytics software e.g. Tableau, will be an advantage.
Possess excellent communication and writing skills
Strong analytical and coordination skills and is meticulous to details.
A team player who is able to work independently and manage multiple priorities effectively in a fast-paced environment with a patient-centric mindset.

Executive (Clinical Operations)