Job Descriptions

Morgan McKinley is hiring to join our Global Operations (GO) organization that helps businesses through scaled service delivery & operations.

Job Responsibilities:

Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.
Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.
Troubleshoot and resolve technical issues related to the implementation and optimization of advertising products, including signals, measurement, delivery, and all related advertising tools.
Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.
Manage a high volume of support cases, focusing on customer satisfaction (CSAT), resolution speed, and case-related KPIs.
Act as the technical support resource for Client Solutions Managers, Account Managers, and Partner Managers.
Handle inbound requests from the sales team across all advertising products, covering both in-market and scaled markets.
Demonstrate a strong understanding of advertising products, quickly unblocking technical challenges to ensure campaign success.
Participate in weekly team sharing sessions to discuss learnings, troubleshoot complex issues, and improve collective knowledge.

Qualifications:

Bachelor's degree in Marketing, Computer Science, or a related field.
3+ years of experience in Digital Advertising and/or Technology industries.
Solid understanding of the Advertising Technology ecosystem.
Proven ability to communicate technical concepts effectively to non-technical audiences.
Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.
Working knowledge of web technologies including HTML, CSS, JavaScript, and HTTP protocols.
Experience working with SQL databases and RESTful APIs.

Technical Solutions Consultant (Big Tech)