HOTEL OVERVIEW

Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Fairmont Gold Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Assign sufficient manning to cater for daily operational needs
Planning of VIP arrivals and departures and ensuring operational efficiency
Develop and maintain strong guest relationships to ensure guest loyalty
Handle guest issues when needed
Meet, greet, rooming and service of all VIP guests
Plan and review rosters to ensure productivity goals are met
Ensure LQA service standards are in practice as set by the hotel at all times
Conduct audit checks on colleague's service standards and ensure compliance with hotel standards
Ensure operations are in order, guests assistance required is rendered accordingly and colleague's service standards are met
Consistently offer professional, engaging and friendly service
Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club
Monitor maintenance and development of the physical Executive Club product
Facilitate preventive maintenance program with housekeeping and engineering
Ensure highest possible revenues are generated for the Executive Club with a minimum of associated expenses.
Track and forecast daily, weekly and monthly Executive Club occupancy levels and plan accordingly

Qualifications:

Minimum GCE A Level, University Degree Preferred
Minimum 4 years of luxury hotel experience, preferably in Front Office
Good decision-making skills
Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel's computer system
Proven ability to guide and coach team members
Responsive to continuous challenges and open to making changes to achieve targeted results
Possess drive, initiative and must be able to work independently.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS