Ariba, Salesforce, e-procurement workflow tools, Contract Negotiation, negotiation strategies, contract terms, Sourcing Strategy, ERP systems, AI solutions

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

customer service, Compliance, operations, operational analytics, product management, Agile delivery, workflow automation, Engineering, AI-assisted operational tooling

Data Analytics, Oracle, Salesforce, Adobe

Marketo, Salesforce, lifecycle marketing platforms, mailchimp, Clever Tap, O2O marketing, Braze, enterprise CRM

SAP, Advanced Excel, Qlikview, Economics, Ms Office Suite, Accounting, Finance, Jde

SAP, Erp, Ariba, Data Migration, Oracle, Testing, Coupa, Governance Reporting, Deployment, Procurement P2P, Project Management, Finance Transformation

SAP, Data analysis and management, General accounting procedures, Microsoft Office Suite