The Due Diligence Officer at FCC is responsible for conducting end‑to‑end customer due diligence for high‑net‑worth and retail clients across Private Wealth and Retail. The role covers client onboarding, risk assessments that is in line with AML regulations and internal policies. Key responsibilities include assessing source of wealth and funds, performing PEP and sanctions screening, and ensuring accurate and complete client documentation to mitigate financial crime risk.

The role also supports the Head of Financial Crime Compliance in executing the firm's financial crime compliance framework, ensuring regulatory compliance through timely identification, assessment, mitigation, escalation, and reporting of financial crime risks. This includes matters related to AML/CFT, counter‑proliferation financing, sanctions, anti‑bribery and corruption, fraud, and FATCA/CRS.

Position Responsibilities

Provide AML/KYC advice as required to the business and stakeholders
Identify transformation and automation opportunities for the FCC team, and work with the relevant stakeholders to increase efficiency and effectiveness in the way of working
Act as a point of escalation within the company for financial crime related risks and matters, as well as further escalate these to the Team Lead of FCC and Head of FCC
Define and ensure appropriate compliance monitoring and testing to ensure FCC processes and controls are functionally appropriately, and review monitoring and testing results
Ensure timely and accurate filing of suspicious transaction reports
Support all regulatory reviews, audits etc. relating to financial crime compliance, and ensure that any identified areas for improvement are appropriately captured in Archer
Proactively monitor and ensure that all FCC gaps are remediated in a timely manner
Support the Team Lead of FCC and Head of FCC with FCC management information reporting
Keep track of regulatory developments, industry best practices and evolving typologies relating to FCC, and ensure gap analysis is performed in a quality and timely manner.
Lead efforts to continuously enhance the company's frameworks where required
Create awareness within the FCC team on evolving FCC regulations, best practices and trends
Review name screening alerts and Transaction Monitoring alerts escalated from offshore team

Required Qualifications

At least 10 years of working experience in financial crime compliance within the financial industry (preferably insurance).
Robust understanding of Singapore regulatory requirements and best practices related to financial crime, primarily anti-money laundering/countering the financing of terrorism, countering proliferation financing, anti-bribery and corruption, FATCA/CRA, anti-fraud etc.
Strong leadership, stakeholder engagement, project management and communication skills (both verbal and written)
Self-motivated individual with a strong work ethic, ability to multitask and collaborative skills to work and engage within a larger Singapore Compliance team
Sound understanding of the retail insurance/high-net worth/wealth management/private banking segment

When You Join Our Team

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid

Senior Manager/ Director of Financial Crime Compliance (FCC)