Responsibilities:

Handling Customer's inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
Handle Shipment - process documentation, manifest, invoices, cost capturing
Handling of permit declaration in timely and accurate handling of all Tradenet declarations and submissions.
Coordinate with airlines and co-loaders to arrange for space booking
Coordinate with Shipping Lines, Custom Brokers, Trucking Company, Carriers, Overseas Agents, collection of goods with the traffic controller and Local Customers promptly in ensuring the best-in-class services.

Liaison and Attending to Customs, Agents, and Government Authorities enquires
Resolve any issues or delays during the shipping process
Monitor and track shipment statuses, providing timely updates to clients and internal teams.
Ensure compliance with local and international logistics regulations, customs procedures, and company policies.
Ensures SOP alignment to customer expectations and company's agreed standards of performance.
Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
Support the Sales Department in quoting, liaising, and following up.
To promote our service to new clients.
Maintain accurate records of all shipments and transactions

Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
Prepare and present regular reports as and when required
Accomplish any other ad hoc basis work on administrative duties assigned by local or overseas managers.

Requirements:

Experience in freight forwarding will be an added advantage
Possess sound knowledge of permit declaration would be an added advantage
Knowledge of CCN/ Customs Regulations will be an added advantage
Must be able to work towards deadlines and according to SOPs and KPIs.
Proficient in MS Office and Excel applications.
Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
Team player and able to work independently with minimal supervision
Applicants should be Singaporean Citizens/PR

Customer Service cum Operations Executive (Air & Sea)