About this role

This 3-years contract enjoys the same comprehensive benefits as our permanent employees, including AWS, performance bonuses, hybrid work arrangements, medical coverage, and flexi benefits.

This position sits within the Airlines Merchandise department in KrisShop, which is the most exciting department in KrisShop. Airlines Merchandise does the ideation, design, prototyping, production, and sales of the symbolic Batik Label, F1 series, Destination series and collaboration with famous brands. You can view more on our website: Batik Label by KrisShop | Concept Store

The position requires skills in End-to-End Demand Forecasting & Supply Planning, OTB Management and Inventory Lifecycle Management. KrisShop is a direct subsidiary under SIA Group; we are in the very dynamic travel retail and e-commerce space.

This is a Senior Executive role, which reports to an Assistant Manager.

Job Responsibilities

1. Channel Demand Planning & Forecasting

Convert approved demand plans into supply requirements (inventory, capacity, SKU/service availability depending on business context).
Support allocation decisions across channels/regions based on priority rules, sell-through, and commercial targets.
Monitor supply constraints, backorders/shortfalls, and propose mitigation plans (re-allocation, substitutes, phase-in/out timing, expediting).

2. OTB (Open to buy) Planning & Governance

Support Channel Sales Manager with buy recommendations (what to buy, when, and for which channel), highlighting risks/opportunities.
Enforce governance: approval workflow, spend controls, audit trail of assumptions/changes.
Own day-to-day OTB tracking: planned vs. committed vs. spent vs. remaining, by channel/category/period.

3. Supply Planning, Buying Support & Replenishment

Translate demand into purchase plans / replenishment plans considering lead time, MOQ, pack size, supplier capacity, and inbound schedules.
Create/maintain replenishment parameters (min/max, safety stock, reorder points) tailored by channel and item criticality.
Monitor PO lifecycle: placement, confirmations, shipment, receipt; resolve exceptions and propose expediting or substitutions.
Monitor supplier delivery performance and expedite/adjust orders when needed.

4. Inventory Allocation & Availability Management (Multi-Channel)

Recommend inventory allocation rules across channels (ecom/inflight/corporate/staff shop/internal) based on sell-through, priority, profitability, and commitments.
Manage exceptions: stockouts, short shipments, damaged stock, late arrivals; propose substitutions or reallocation.
Maintain healthy stock position: prevent overstock, slow-movers, and obsolescence, especially for seasonal/campaign items.

5. Inventory Health, Ageing & Exit Strategy

Manage weeks of cover, turns, ageing, slow-movers and obsolescence risk.
Manage new item introductions, transitions, and end-of-life plans (sell-through, markdown/clearance, staff shop liquidation where relevant).
Support the planning of markdown/clearance (e.g., shift to staff shop, bundles, channel transfer) to protect bottom-line profit and reduce write-offs.
Plan phase-in/phase-out for range refreshes and seasonal programmes to avoid stranded inventory

6. Performance Reporting & Business Reviews

Produce weekly/monthly dashboards: sales vs forecast, inventory cover, OTB utilisation, inbound/outbound, availability and constraints.
Support gap-to-target analysis and recommended actions (buy more/less, rebalance, promo levers, channel shifts).
Prepare materials for business reviews and management reporting.

7. Master Data / Systems / Process Improvement

Maintain planning master data (product/channel hierarchy, lead times, MOQ, calendars) and ensure data accuracy.
Improve planning processes, reporting automation, and standard operating procedures.

8. Stakeholder & Vendor/Partner Coordination

Liaise with internal operations/logistics/warehousing teams and external partners to ensure on-time availability and fulfilment.
Manage exceptions and escalations affecting channel deliveries/availability.

9. Team/Role Expectations

Operate independently on forecasting cycles and planning reviews
Drive cross-functional alignment and communicate clearly to sales, production team and ops stakeholders.

Job Requirements

Detail-oriented with strong governance mindset (controls, audit trail, documentation).
Comfortable operating in ambiguity and handling frequent changes (campaigns, supply disruptions, priority shifts).
High integrity and accountability due to budget (OTB) and stock risk and inventory ownership.

Education / Experience

Degree in Supply Chain, Business, Engineering, Analytics, or related field.
At least 3–5+ years in demand planning / supply planning / inventory planning / merchandising planning / replenishment (multi-channel retail or FMCG/consumer goods preferred).
Hands-on experience managing owned inventory and OTB (Open-to-Buy) budgets is a must
Exposure to cross-functional planning (sales/marketing/finance/procurement/warehouse) and cadence routines (e.g., S&OP/IBP) is an advantage.

Commercial & Financial Acumen

Strong understanding of GM% / gross profit, markdown impact, sell-through, and price-volume trade-offs.
Strong capability in forecasting and demand planning (seasonality, promotions, new launches, lifecycle/phase-out).
Solid inventory management knowledge: safety stock, reorder points, weeks of cover, turns, ageing/slow movers, allocation logic.
Competent in OTB governance: plan vs commit vs actual tracking, mix management, spend controls, approval discipline.
Understanding of procurement and supplier management concepts: lead times, MOQ, pack sizes, inbound planning, PO tracking, OTIF.

Data and reporting skills

Advanced Excel (pivot tables, lookups, Power Query; basic modelling).
BI tools (Power BI/Tableau) preferred.
Planning/ERP systems is mandatory

Analytical / Business Skills

Strong analytical thinking: identify drivers, isolate issues (forecast error, stockouts, excess), quantify impacts and trade-offs.
Commercial mindset: understands sales targets, margin impact, service levels, and working capital constraints.
Able to do scenario planning (best/base/worst) and convert analysis into clear recommendations.

Stakeholder / Leadership Skills

Confident communicator with sales-led stakeholders; able to challenge assumptions constructively.
Strong coordination and follow-through across Sales, Marketing, Finance (OTB), Warehouse/3PL.
Able to work independently, manage deadlines

Supply & Demand Planner (3-years contract)