Job Summary

Lead and manage the OQC Operations team to ensure product quality meets customer requirements. Drive quality improvement projects, analyze data trends, and collaborate with cross-functional teams to resolve quality issues and maintain ISO standards.

Responsibilities

Lead a team of Engineering Assistants, Technicians, and Inspectors to execute daily and weekly OQC Operations effectively
Manage lot dispositions to ensure inspected lots meet customer requirements and are released timely for shipment
Monitor critical process parameters and promptly report abnormal trends to Production for corrective action
Initiate product Non-Conformance Material Reports (NCMR) and manage disposition of affected media
Collaborate with IPQA and Process Engineers to implement improvement activities preventing recurring issues
Identify quality concern areas and develop procedures or systems for prevention or improvement on a project basis
Work with Quality Engineers and Production Line Engineers/Process Owners to resolve quality issues and customer complaints
Participate in daily production meetings to highlight line performance abnormalities and quality concerns
Review and analyze customer HDD performance data to alert internal teams of key issues
Perform data traceability and trend analysis related to customer failures or internal quality concerns
Support Project Management team by monitoring and providing timely feedback on customer-related concerns
Maintain and uphold ISO standards within the OQC department
Assist management in analyzing quality issues and initiating projects or plans to resolve them
Control cost expenditure within the OQC section to optimize resource use
Enforce safety and disciplinary standards within the OQC section to maintain a safe work environment

Required competencies and certifications

Proficiency in Microsoft Office applications and QA analysis tools such as SPC, Minitab, and JMP
Skilled in applying statistical concepts including probability distributions, hypothesis testing, and capability analysis
Strong analytical skills with a methodological approach to problem-solving
Effective verbal and written communication skills
Ability to adapt to changing priorities and perform in a fast-paced environment

Preferred competencies and qualifications

Diploma / Degree in Engineering, Science, Quality Management, or equivalent experience
2-3 years of relevant experience in customer quality or in-process quality within manufacturing industries
Basic programming skills in Python, R, or similar languages

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Novita Widjaja | Registration No: R22105960

Customer Quality Engineer (HDD Manufacturing / MNC)