Entity: Allianz Insurance Singapore

Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

Description

The Motor Claim Specialist is responsible for managing and processing third-party bodily injury claims related to motor accidents. With extensive experience in the insurance industry, the specialist will handle complex claims, ensuring timely and fair resolution in compliance with local regulations and company policies.

Key Responsibilities

a Claims Management

Evaluate and process third-party bodily injury claims, ensuring accurate assessment of liability and damages.
Conduct thorough investigations, including gathering evidence, interviewing witnesses, and consulting with medical and legal experts as needed.
Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
Determine appropriate claim settlements based on policy coverage, legal liability, and medical assessments.
Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.
Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.

b Customer and Stakeholder Interaction

Communicate effectively with claimants, policyholders, legal representatives, and medical professionals to facilitate the claims process.
Provide clear and concise updates to all parties involved, ensuring a transparent and customer-focused approach.

c Regulatory Compliance

Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.
Maintain up-to-date knowledge of relevant laws, regulations, and industry best practices related to motor insurance and bodily injury claims.

d Documentation and Reporting

Prepare detailed reports and documentation for each claim, maintaining accurate and organized records.
Analyze claims data to identify trends and areas for process improvement.

e Collaboration and Team Support

Work closely with internal teams, including underwriting, risk management, and legal, to support the overall claims process.
Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.

f Continuous Improvement

Participate in training and development opportunities to enhance skills and knowledge.
Contribute to process improvement initiatives aimed at increasing efficiency and customer satisfaction.

Qualifications And Skills

Professional certification in insurance or claims management.
Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance is preferred.
Minimum 5 years of experience in Motor claims handling with a focus on third party bodily claims
Good knowledge of Singapore's motor insurance regulations and claims processes.
Strong analytical and problem-solving skills.
Excellent communication and negotiation abilities.
Ability to work independently and manage multiple claims simultaneously.
Proficiency in claims management software and Microsoft Office Suite.
AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage.

96198 | Customer Services & Claims | Professional | Non-Executive | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and to shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Insurance Claims Specialist (Non-Motor)

Claims Specialist, Motor