Job Responsibilities:

1. Standards Development & Governance:

Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
Lead the annual store assessment and grading program to measure compliance and performance.
Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.

2. Performance Management & Business Excellence:

Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.

3. Technical & Operational Readiness:

Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
Special tooling and diagnostic equipment.
Facility suitability and workshop layout.
Technician skills and training needs.
Manpower planning and technical documentation.
Collaborate closely with the Engineering & Technical Support team to conduct these assessments.

4. Training Support:

. Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.

Qualifications and Experience:

. Bachelor's degree in engineering, Business Management, Automotive Technology, or a related field.

. Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.

. Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).

. Strong analytical skills with experience and root-cause investigation.

. Excellent knowledge of workshop operations, parts logistics, and technical service requirements.

. Experience with DMS and other aftersales IT systems is essential.

. Project management experience is highly desirable.

Service Engineering Executive