The F&B Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance within USS/Oceanarium/ACW in Resorts World Sentosa. This role assists in team leadership, revenue optimisation, and guest satisfaction while ensuring compliance with company standards and brand expectations.

Job Responsibilities:

Operational Support & Service Excellence:

Assist in managing daily outlet operations to ensure smooth and efficient service delivery.
Uphold and enforce service standards, operational procedures, and company policies.
Monitor floor operations and provide hands-on support during peak service periods.

Revenue & Cost Control:

Support revenue generation initiatives, including upselling and promotional activities.
Assist in monitoring operational costs, inventory control, and waste management.
Contribute to achieving outlet profitability targets through effective cost management.

Team Leadership & Development:

Supervise and guide team members to ensure service excellence.
Assist in conducting training and coaching to improve performance and product knowledge.
Support scheduling, manpower planning, and team motivation initiatives.

Guest Experience & Quality Assurance:

Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.
Monitor guest feedback and implement improvements where necessary.
Foster a service-oriented culture focused on delivering memorable experiences.

Job Requirements:

Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.
Minimum 2 – 3 years of experience in a supervisory role within F&B operations.
Proficient in Microsoft Office applications.
Strong understanding of service standards and beverage knowledge.
Strong leadership and supervisory skills.
Good financial awareness and understanding of revenue and cost control.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Strong organisational and time management skills.
Ability to perform effectively in a fast-paced and high-pressure environment.
Able to perform shift work, and willing to work during evenings, weekends and public holidays.
Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.