Desktop Support Engineer / Resident Engineer

Work Location: Jurong Area, Singapore - International Road and/or Quality Road
Employment Term: 12-month renewable contract
Salary: Up to SGD 3,800 per month
Work Arrangement: On-site

Job Summary

We are looking for a hands-on Desktop Support Engineer / Resident Engineer to provide on-site IT support for users at our client's offices in the Jurong area.

The successful candidate will be responsible for resolving end-user computing issues, supporting workplace devices, coordinating with relevant technical teams, and ensuring that users receive timely and professional IT assistance.

Key Responsibilities

Provide on-site Level 1 and Level 2 desktop support to end users.
Troubleshoot hardware, software, operating system, and connectivity issues.
Install, configure, deploy, and replace desktops, laptops, monitors, printers, and other workplace IT equipment.
Support Microsoft Windows, Microsoft Office, Outlook, Microsoft Teams, and standard enterprise applications.
Assist users with account access, password reset, software installation, and basic network-related issues.
Support user onboarding, offboarding, workstation setup, device collection, and IT asset handover.
Perform desktop imaging, device refresh, and equipment replacement activities.
Log, track, update, and close incidents and service requests through the ticketing system.
Escalate unresolved issues to the appropriate technical teams and follow through until resolution.
Maintain accurate IT asset records and inventory documentation.
Provide basic support for meeting-room equipment, printers, and other office IT devices.
Work closely with remote infrastructure, network, security, and service desk teams when required.
Participate in planned IT activities, including occasional after-hours support where necessary.

Requirements

Diploma or Degree in Information Technology, Computer Science, or a related discipline.
At least 1 to 3 years of experience in desktop support, EUC support, IT helpdesk, field support, or resident engineer roles.
Hands-on experience supporting Windows desktops and laptops in a corporate environment.
Familiarity with Microsoft Office, Outlook, Teams, Active Directory, and standard IT ticketing systems.
Basic knowledge of networking concepts such as LAN, Wi-Fi, TCP/IP, and VPN connectivity.
Experience with IT asset management, device deployment, and troubleshooting is preferred.
Good communication and customer-service skills.
Able to work independently while coordinating effectively with other technical teams.
Comfortable working on-site in the Jurong area, at International Road and/or Quality Road.
Comfortable with a 12-month renewable employment term.

Preferred Qualifications

Experience supporting users within a manufacturing, logistics, warehouse, or corporate office environment.
Familiarity with ITIL processes and service-level agreements.
Experience using tools such as ServiceNow, Remedy, or similar IT service-management platforms.
Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft certifications would be an advantage.

Additional Information

Salary is up to SGD 3,800 per month, depending on experience and suitability.
This is an on-site support role.
Candidates may be assigned to International Road, Quality Road, or both locations depending on operational requirements.
Occasional support outside standard office hours may be required for planned activities or urgent technical issues.