Job Title: Senior Customer Service Executive (Air & Sea Freight)
Job Hours: 5.5 Days, 9am to 6pm
Job Location: Bukit Merah

The Opportunity:

Exposure to airfreight, sea freight, documentation, permits and billing
Suitable for experienced freight forwarding candidates who can work independently
Direct reporting line to senior management in a lean team environment

Job Responsibilities:

Coordinate import and export shipments for airfreight and sea freight
Liaise with customers, shippers, consignees, airlines, shipping lines, warehouse teams and trucking vendors
Perform vetting and checking of Air Waybills, Bills of Lading and related shipping documents
Prepare and process shipment documentation including HBL, MBL, HAWB and MAWB
Verify cargo details such as weight, shipping documents, commercial invoices and packing lists before processing
Prepare permit declarations for import and export shipments where required
Arrange shipment bookings and coordinate pickup / trucking services
Monitor vessel cut-off, cargo lodge times and urgent shipment requirements
Ensure air export cargo is lodged in a timely manner
Coordinate with airlines and terminals for MAWB closing, cargo distribution and acceptance matters
Send pre-alerts to customers and manage sorting, distribution and filing of shipment documents
Support DG cargo and temperature-control cargo documentation checks where required
Handle shipment billing and ensure accurate job-related charges are recorded
Work closely with warehouse teams to ensure smooth operational processes
Follow customer-specific SOPs and internal operating procedures

Job Requirements:

Minimum 4 years of relevant experience in freight forwarding, import / export operations or logistics customer service
Experience in airfreight or sea freight operations is required
Candidates with both air and sea freight experience will be strongly preferred
Familiar with shipping documents such as AWB, BL, HAWB, MAWB, HBL and MBL
Knowledge of import / export documentation and permit declaration processes
Able to coordinate effectively with customers, carriers, warehouse teams and trucking vendors
Good understanding of cargo cut-off times, shipment booking and freight forwarding workflows
Responsible, organised and able to take ownership of assigned shipments

Please submit your updated resume in Word format by clicking the Apply Now button or alternatively you can email your resume to Darren.wong(at)cosmosrecruit.com

We regret that only shortlisted candidates will be notified.

Darren Wong Shin Loong
Cosmos Recruit Pte Ltd
www.cosmosrecruit.com
EA License Number: 22C1269
EA Personnel Reg Number: R1985061