We are a maid agency whose vision is to see delighted families and happy helpers with dignified employment in every home. We endeavour to understand our client's domestic needs so as to find the best helper for them. It is our desire to see that all our helpers are treated with dignity, compassion, respect and fairness.

Job Summary

We are looking for an experienced EA Personnel and/or Key Appointment Holder to join our growing organisation. Salary expectation will be commensurate with industry experience.

Responsibilities

Lead end-to-end sales processes to secure successful placements of foreign domestic workers (FDWs) with employers
Manage customer enquiries with professionalism and responsiveness to build trust and satisfaction
Analyze and understand employer requirements to identify the best helper matches
Source sales leads through referrals, social media, and other channels to expand client base
Conduct interviews with helpers to compile detailed bio-data, work experience, and job history for accurate profiling
Match customer requirements with helper profiles to recommend the most suitable candidates and close sales effectively
Arrange and facilitate interviews between employers and helpers to ensure mutual fit and understanding
Prepare and process all deployment documents including Security Bond, Employment Contract, Service Agreement, Rest Day form, and Safety Agreement to ensure compliance
Apply for and manage all Work Permit transactions with MOM via WP Online to maintain regulatory adherence
Deliver after-sales follow-up and service to support both employers and helpers post-deployment
Mediate and resolve issues between helpers and employers to maintain positive working relationships
Liaise with MOM officers on matters requiring official advice or intervention to ensure smooth case handling
Coordinate with MOM for card collection and thumbprint arrangements as required
Manage embassy-related matters, administrative tasks, and follow-up on client billing and payments to ensure operational efficiency

Required competencies and certifications

Possess relevant experience working with a Maid Agency
Hold a valid CEI - Certificate of Employment Intermediaries
Demonstrate thorough knowledge of and compliance with MOM rules and regulations

Preferred competencies and qualifications

Exhibit strong sales ability demonstrated by closing placements and expanding client relationships
Apply excellent communication and interpersonal skills to engage effectively with clients and helpers
Utilize leadership, organizational, and problem-solving skills to manage workflow and resolve challenges
Show patience and compassion in handling helper-related matters to foster dignity and respect

Employment Agent-Branch Manager