Job Description :

Passionate about making a real impact Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by

DC Operations Management

Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
Lead BCP exercise and be the 1st level incident responder.
Customer Request fulfilment and system management such as Electronic Visitation Management System
Remote Hand support for - media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
Manage equipment movement, asset tagging, labelling and tracking
Perform shift duty to support 24x7 DC Operations

DC Facilities Management

Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
Update and maintain all DC related documentation, including reports generation where needed
Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

Manage Incidents and Closure, including Root Cause Analysis on incidents
Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
Liaise with internal and external customers and ensure that customers contractual service level agreements are met
Perform other duties such as access clearance, and participate in projects as required

Fire Safety Management

Work closely with the Customer's management and/or stakeholders to ensure all services/operation are running smoothly without unscheduled disruption.
Develop, review and update the emergency response plan and ensure compliance to fire safety requirements.
Responsible for the preparation and timely submission of monthly and annual fire safety report.
Ensure timely renewal of fire certification and petroleum & flammable materials storage license.
Supervise the maintenance of all fire safety works on Site(s).
Conduct daily checks within the Site and remove any fire hazard that observed.
Carry out monthly checks for all the first aid box, oil spill kits and CERT equipment.
Ensure all times that the occupant load of any part of any building does not exceed the capacity prescribed under the fire code.
Conduct annual fire safety briefing to ensure all occupants are familiar with the means of escape located within the Site(s).
Prepare fire safety guidebooks.
Conduct fire drills and tabletop exercise for the occupants of the premises at least twice in every calendar year. FSM to conduct an in-place protection (IPP) drill in lieu of one of the tabletop exercises.
Prepare and conducts drill and tabletop exercise.
Prepare inspection reports and table top exercise reports.
Involve in WSH monthly/bi-monthly inspection and facility risk review (FRR) yearly audit assessment. Be part of and involve in the WSH committee.
Train, coordinate and supervise the CERT for the premises in first aid, firefighting and evacuation in the event of fire or other related emergencies.
Supervise the operation of the fire command centre in the event of fire or other related emergencies.
To carry out a fire risk assessment of the premises to perform checks to ensure that any fire safety works using alternative solutions meet the requirements set out in the operation and maintenance manual, if any.
Conduct investigation of any fire incident on Site(s).
Brief contractor on the house rule.
Other responsibilities that are stipulated under Fire Safety Act as directed by SCDF.

Skills for Success

Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
Certified fire safety manager or equivalent and successful registration with SCDF as qualified FSM with at least five (5) years of post- graduation working experience.
General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
Good communication and people management skills.
Possess Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO
Team player who is also able to perform independently
Able to multi-task and work under pressure
Well organized and able to reschedule priorities as circumstances change
Good communication skills (both verbal & written)
Analytical with good problem solving skills
Positive attitude and Proactive

Rewards that Go Beyond

Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Associate Manager cum Fire Safety Management