Sap Hcm, Trend Analysis, ERP systems, service desk reporting, Helpdesk Queries Analysis

Application Monitoring, Windows, Service Desk Management, internal reporting, Ticketing, Customer Service, Internal and External Reporting, Service Desk, Technical Support, Hardware

service level agreement , Ad Hoc Reporting, Service Desk Management, relationships with internal stakeholders, contacts with departments, Process Improvement, Administrative Work, Business Continuity Planning, business resilience, SLA adherence, Ticket Management, Team Building Facilitation, Problem Analysis