Job Summary:

We're looking for someone who can bridge operations and customer service-someone comfortable on the production floor and confident speaking with clients. In this role, you'll be supporting our customers, supervising production operators, and ensuring the day-to-day manufacturing processes run smoothly and efficiently.

Key Responsibilities:

Customer Support & Sales:

. Act as the main point of contact for clients in the service and retail industries

. Manage client accounts and ensure timely follow-ups and order updates

. Work closely with the sales team to maintain customer satisfaction and service excellence

. Handle any issues or inquiries from customers in a professional and prompt manner

. Support customers on-site for product training

. Supporting to meet the Sales team Sales Performance KPI

Operations & Manufacturing:

. Supervise daily manufacturing operations to ensure production targets and quality standards are met

. Work alongside the team to streamline production processes and troubleshoot any operational issues

. Support the filing process of the production process

. Ensure the production area is compliant with GMP regulations, health, safety, and company standards

. Oversee inventory and materials management in coordination with procurement team

Team Leadership:

. Lead and motivate a small team of production operators

. Assign daily tasks, monitor performance, and provide on-the-job guidance and training

. Collaborate with upper management to improve team productivity and workplace culture

Requirements:

. Prior experience in a manufacturing environment with a mix of sales or customer service exposure

. Proven supervisory or leadership experience is a must

. Strong communication skills and the ability to manage client relationships professionally

. Organized, proactive, and able to multitask in a fast-paced environment

. Able to work on Public Holidays, weekends and night-shifts (from 10pm - 10am)

Manufacturing Operations and Sales Supervisor