Key Responsibilities:

Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
Install and configure operating systems, software applications, and updates.
Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

Maintain accurate records of hardware inventory, software licenses, and configurations.
Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Requirements:

Interested applicants, please Email, [HIDDEN TEXT]

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

IT Support Engineer/ Desktop Support IFL