operational efficiency initiatives, SLA governance, queue and ticket management, data analytical skills, automation opportunities, Process Improvements, service delivery performance monitoring, customer support operations

SMB end-user sales or partner management experience, Analytical Thinking, SMB MM customer segment knowledge, Financial Acumen, IT industry Channel Transactional Sales, Business management skills, Data manipulation skills, Technical Analysis

SAP, Salesforce, Lead Management, CRM platforms, sales processes, data-driven decision-making, Analytical Skills, change leadership, customer development, Dynamics, Stakeholder Management, program management, funnel discipline, account planning, Pricing

Excel, Vba, Alteryx, Data analytical skills, Regulatory Reporting, Cash Management, Credit products, Trade

Analytical Skills, Product lifecycle management, Root Cause Analysis, Quality program management, Market quality data analysis, Quality Tools, KPI reporting

product cost analysis , cost improvement opportunities, McKinsey Cleansheet system, process enhancement automation