closure , Status Reporting, Project Delivery, Testing, decision tracking, planning, stakeholder communications, Coordination, cutover support, issue escalation, Execution

Compliance Financial Reporting, Transfer pricing methodologies, Transfer Pricing Management, Tax Controversy Disputes, Audit expertise, Malaysian tax legislation, Tax Strategy Planning

Netsuite, Power Bi, MS Dynamics, Statutory Reporting, Accounting Systems, Lease accounting, Financial analysis, Forecasting, Budgeting, Accounting Principles, Management Reporting, Financial close

thought leadership , leadership assessment, Inclusive Leadership, Contract Management, Agility tools, Sourcing Strategy, Digital Fluency, Supplier Selection, Contract Creation, Agility core practices, Contract handover and implementation, Negotiation planning and preparation, Supplier Performance Management, Negotiating

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

board governance processes, contract commercial and corporate law, Stakeholder Management, Malaysian laws and regulations relevant to property development, drafting review negotiation and legal risk assessment, Regulatory Compliance

SAP, Erp, Ariba, Data Migration, Oracle, Testing, Coupa, Governance Reporting, Deployment, Procurement P2P, Project Management, Finance Transformation

SAP, Data analysis and management, General accounting procedures, Microsoft Office Suite

Malaysia Code on Corporate Governance, CGI ICSA Qualification, Listing Requirements, Companies Act 2016