Responsibilities

Operations

. Perform data entry for compliment feedback forms and upload of data into IFS accurately and timely

. Conduct daily audit checks on IFS case creation

. Respond to enquiries from case handlers and Interchange Operations Supervisors regarding IFS-related matters

. Maintain and update IFS guidelines for case handlers

. Amend IFS routing rules during Operations Supervisors extended leave periods

. Update and maintain the IFS master list

. Monitor and update IFS performance dashboards (Power BI)

Procurement

. Track and monitor actual expenditures

. Ensure procurement processes comply with policies and proper documentation requirements

. Monitor finance payments to vendors and follow up when necessary

. Track Purchase Order (PO) contract expiry dates

. Initiate requests for new PO contracts or renewals as required

. Other procurement related matters

Asset Management

. Manage assets under the Bus Operations & Bus Plans cost centre

. Conduct annual fixed asset audits

. Handle asset transfers, disposals, and record updates

. Manage inventory records and ensure proper tracking and replenishment.

Budgeting

. Support annual budgeting exercises for senior management cost centres.

. Track budget utilisation and provide updates to support financial planning and control.

Ad-hoc Duties

. Support engagement activities as needed

. Perform additional tasks assigned by management

Qualifications & Work Experience

. Diploma in any field

. Relevant experience in a similar environment, preferably in transportation industry

Skills

. Good understanding of procurement processes, finance tracking, budgeting, asset/inventory management and vendor coordination.

. Problem-solving and analytical skills to interpret operations performance

. Proficient in Microsoft Office applications (e.g., Excel, PowerPoint)

. Possess good leadership skills and team coordination skills

. Strong sense of responsibility, ownership, and commitment

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore's major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.

As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Senior / Supervisor, Customer Relations & Community Engagement