Job Summary

Junior Client Relationship Manager (Junior CRM)

Location: Singapore

Employment Type: Full-time

Role Overview

The Junior Client Relationship Manager (Junior CRM) supports senior Client Relationship Managers and Client Partners in managing client accounts, coordinating delivery activities, and ensuring smooth engagement between clients and internal teams. This role is ideal for early‑career professionals who are keen to build a career in client management, consulting, or account delivery within large enterprise and public-sector environments.

The Junior CRM will work closely with delivery teams, recruitment, finance, and clients to support commercial, operational, and relationship management activities.

Key Responsibilities

Client & Stakeholder Support

Support senior CRM/Client Partner in day‑to‑day client engagement activities
Act as a coordination point between clients and internal delivery teams
Assist in organizing and preparing for client meetings, presentations, and reviews
Track and follow up on client requests, actions, and deliverables

Account & Delivery Coordination

Support ongoing projects by monitoring account activities and milestones
Assist in tracking staffing needs, onboarding, and offboarding of project resources
Coordinate with internal teams (Delivery, Recruitment, HR, Finance) to support account requirements
Maintain accurate account information, documentation, and contact records

Commercial & Operational Support

Support contract, Statement of Work (SOW), and Service Order (SO) administration
Assist in tracking billing status, rate cards, and basic commercial metrics
Help prepare basic reports on account performance, staffing status, and pipeline information

Internal & Administrative Activities

Maintain internal trackers, dashboards, and documentation
Support internal governance, compliance, and audit requirements where applicable
Ensure alignment with Cognizant processes, policies, and quality standards

Required Qualifications

Education

Bachelor's degree in Business, Management, Information Technology, Communications, or a related discipline

Experience

0–2 years of relevant experience in client support, account management, consulting, operations, or project coordination
Fresh graduates with relevant internships or exposure to corporate / consulting environments will be considered

Skills & Competencies

Good communication and interpersonal skills
Strong coordination and organizational abilities
Ability to work with multiple stakeholders across teams
Basic understanding of professional services / consulting environments
Comfortable working with spreadsheets, presentations, and documentation
Attention to detail and willingness to learn

Preferred / Good-to-Have

Exposure to public sector or enterprise clients
Experience supporting project teams or account managers
Familiarity with basic commercial concepts (billing, contracts, SOWs)
Prior experience in IT services, consulting, or system integration firms

Who You Are

Eager to learn and grow in a client‑facing role
Proactive, reliable, and well‑organized
Comfortable working in a fast‑paced, multi‑stakeholder environment
Professional, mature, and client‑oriented in communication

Project Coordinator I