JOB SUMMARY

To support the sales process and administrative function of the Proactive and Sales Centre Team.

DUTIES AND RESPONSIBILITIES

To handle all incoming calls in the office within 3 rings and to assist incoming sales enquiries through the sales process including guestrooms, group and catering bookings with proper follow-up on all quotations within 24 hours.
Complete recording of all reports assigned.
Assist to meet prospective clients for walk in site inspections in the absence of the Sales Team Personnel in a professional manner when communicating with customers.
Work according to advance deposit, credit and billing process procedures (if applicable).
To ensure prompt action on all tasks allocated by Director of Sales, Proactive Sales and Sales Centre Team in adherence to due dates given.
To maintain proper and continuous maintenance of group, event bookings & corporate/customer database within Opera / SFA / Empower.
To extend professional phone etiquette and to promote strong and friendly bonding with working partners of the Sales Team.
To represent the Hotel in accordance with company standards of dressing, grooming and hygiene at all times
To be familiar with the hotel product and to utilize the facts, observations and benefits to assist with enquiries for groups and event spaces.
Participate in competitor survey for corporate rates, group rates and seminar packages as assigned.
Prepare correspondence (enquiries, proposals and contracts).
Be aware and enact all company SOP.
Be aware of and work towards Department Goals.
Performance of Shopcall towards department goal.
To adhere to personal behavioural norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.
Perform any duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.
Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

Minimum GCE O level and its equivalent
1 - 2 years relevant working experience in hotel's Sales and Marketing Department is a plus
Pleasant disposition and personality with a good command of written and spoken English
Good interpersonal and public relations skills and the ability to work as a team
Knowledge of PC software program - MS Word, Excel, PowerPoint, Opera will be an asset
Effective time management skills

Sales Coordinator (Proactive Sales)