event management software , Interpersonal Skills, Organizational Skills, Budget Management, Multitasking abilities, Microsoft Office Suite

process reengineering , SAP, Uipath, Alteryx, Rpa, Power Bi, Erp, Tableau, Automation Tools, Excel Macros, Excel, Oracle, finance operations processes, Analytical Skills, data visualization tools, Process Mapping, Lean Six Sigma methodologies, finance systems

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Power Bi, Microsoft Office, automation, AI tools, Resource Management, Commercial Awareness, consulting operations, data-driven decision-making, RM systems, Workforce Planning, problem-solving skills, capacity reporting

strategy consulting , Strategic Thinking, Stakeholder Management, Analytical Skills, Business Operations, Communication Skills, Problem-solving

problem-solving skills, Verbal Communication Skills

prophet , Microsoft Excel, IFRS17

Fund Accounting, Microsoft Office Excel, PFS-Paxus

Microsoft Office, Reporting Tools, Understanding of retail market, Analytical Skills, Brand partner management, Customer service

UAT processes, BNM regulatory frameworks, System testing methodologies, System Implementation, Shariah principles, Product rules, Takaful models, Microsoft Office Suite