About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About the role

We are seeking a Salesforce Service Delivery Manager / Project Manager to lead the successful delivery and ongoing operations of Salesforce-based solutions. You will oversee end-to-end project execution, drive service quality, manage stakeholders, and ensure alignment across business, technical, and vendor teams.

This role is suited for professionals with strong project delivery discipline, excellent communication skills, and experience coordinating cross-functional teams in either Agile, Waterfall, or hybrid delivery environments.

You may lead implementation projects, enhancement initiatives, or AMS engagements depending on business needs, with the opportunity to work across varied Salesforce platforms and multi-technology ecosystems.

Job Responsibilities

Project Delivery & Governance

Execute the role of Service Delivery Manager and/or Project Manager depending on engagement requirements (implementation or AMS).
Oversee day-to-day delivery and ensure commitments are met within timeline, scope, and budget.
Create, maintain, and track project schedules, resource plans, deliverables, and milestones.
Identify risks proactively, define mitigation plans, and drive issues to resolution.
Prepare and lead steering committee updates, project reports, and governance reviews.

Stakeholder Engagement

Build strong working relationships with business, IT, and vendor stakeholders.
Facilitate clear communication on project progress, risks, dependencies, and scope changes.
Represent the delivery team during client meetings, walkthroughs, and reviews.
Ensure technical and business decisions are documented, communicated, and approved through the correct governance channels.
Drive adherence to confidentiality, compliance, and security standards.

Deliverables & Documentation

Own the creation and maintenance of project governance deliverables and Agile-related artefacts (where applicable).
Work closely with team leads to track completion of project deliverables and ensure documentation consistency.
Organise meetings with structured agendas, record outcomes, and ensure follow-through on open items.
Maintain delivery artefacts such as resource forecasts, cost tracking, project logs, and audit‑ready documentation.
Support internal governance reviews and maintain required internal governance documentation.

Agile Delivery

Coach Product Owners and team members on Agile principles and delivery cadence.
Facilitate Agile ceremonies such as sprint planning, reviews, and retrospectives.
Support backlog refinement and prioritisation with business stakeholders.
Remove impediments or guide the team in resolving them.
Promote transparency through proper use of Agile tools, radiators, and reporting dashboards.
Adapt delivery approach depending on project context (Agile, Waterfall, Hybrid)

Job Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
Project Management or Scrum Master certification (e.g., PMP, PRINCE2, CSM, PSM).
Experience delivering projects involving multiple systems, technologies, or integration points.
Strong communication skills and the ability to engage senior business and IT stakeholders.
Strong documentation and writing skills for formal deliverables and project artefacts.
Demonstrated facilitation, coaching, and conflict‑resolution capabilities.
Strong sense of ownership in managing project tasks, governance, and delivery responsibilities.
Ability to learn and adhere to internal processes, compliance guidelines, and governance frameworks.

Good to have

Experience managing Salesforce implementation or AMS engagements.
Salesforce certifications (e.g. Administrator, App Builder).
Experience managing public sector projects.

Ways of working

You may be assigned to either implementation projects or AMS engagements depending on business priorities, each with its own pace and team structure.
For AMS engagements, you will collaborate with a dedicated AMS team, acting as the primary contact for delivery updates, issue management, and service reviews.
For implementation projects, you will coordinate cross‑functional roles such as architects, business analysts, developers, and QA, ensuring alignment across streams.
Work allocation will be planned such that you can manage multiple smaller engagements or focus on one larger project, depending on complexity, scope, and workload.
You will partner closely with internal delivery governance leads to ensure consistent standards, smooth escalations, and cohesive delivery.

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As Architects of Positive Futures, Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious A list for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by2020.

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee's stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Salesforce Project Manager