PRINCIPAL RESPONSIBILITIES:

1.Customer Service

2.Provide consultation to customers on bank's products/services specifications and assist customers on banking transactions such as:-

a) Account Opening Operation

b) Account Closure

c) Pricing

d) Transaction & Receipt

e) Credit

Assist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment).

f) E-Banking Service

Applications, amendment of and follow-up of e-Services (EB/MMAS/CODE FAX product application, etc.)
Assist customers on e-Services related matters such as MMAS password reset, MMAS resend etc.

3.System Maintenance

Maintain and record customer service details and follow up matters in customer service system (I-Call).

4.Policy, Procedure & Working Manual

To update and maintain team's policy, procedure & working manual whenever needed.

5.Report

KEY COMPETENCIES

Diploma / Degree Holder with minimum 3 years of relevant operational banking experience.
Understanding of banking products, operations, systems and procedures.
Understanding of regulatory and internal management reporting requirements
Strong team spirit
Good communication skills, courteous and tactful.
MS Office skills.

Senior Customer Service Associate, Group Contact Centre

Associate / Senior Associate, Operations - Customer Service Team