We are looking for a motivated and service-oriented End User Desktop Engineer to provide frontline IT support for insurance agents and internal users. The successful candidate will be responsible for troubleshooting hardware and software issues, setting up laptops and tablets, managing IT assets, and ensuring users are able to work effectively with minimal downtime.

Technical Support & Maintenance

Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications.
Support and maintain printers, computer hardware, and peripheral equipment.
Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.
Ensure compliance with warranty requirements and return defective parts to inventory.
Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access.
Escalate complex issues to Tier 3 support when beyond scope.

Operational Tasks

Respond to and resolve hardware and application support queries escalated from the service desk.
Track and maintain hardware and software inventory.
Familiarize end-users with basic hardware and software operations.
Collaborate with vendors and IT teams to resolve technical issues and support branch builds/upgrades.

Job Requirements

Diploma/Degree in Information Technology, Computer Science, or related field.
1 - 2 years of experience in desktop support or IT helpdesk roles.
Technical knowledge of current protocols, operating systems, and standards.
Excellent troubleshooting skills for hardware and software issues.
Hands-on experience with Windows 10/11, Microsoft Office 365, Active Directory, Exchange, and remote working tools.
Familiarity with ServiceNow or similar ticketing systems & asset management tools.
Experience supporting end users in a corporate environment.
Familiarity with Active Directory, Microsoft 365, or endpoint management tools.
Knowledge of IT asset management processes.
Experience supporting Apple iPad or Android tablets is advantageous.
Exposure to ticketing systems such as ServiceNow or Jira is a plus.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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Technical Desktop Engineer | Bank | Contract