Job Description :

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Warehouse

Provide reliable and efficient IT support across manufacturing, laboratory, warehouse, and office environments. Support business operations across two primary manufacturing sites and contribute to maintaining stable, secure, and high-performing IT systems.

What will you do

Deliver IT support to internal users across manufacturing, lab, office, and warehouse environments
Troubleshoot hardware, software, and basic network issues
Support production systems to ensure high availability and minimal downtime
Perform onboarding/offboarding, including hardware setup and user readiness
Monitor IT systems, infrastructure, and server room environment
Act as smart hands for server room operations, including rack and inventory management
Maintain IT asset inventory, lifecycle tracking, and documentation
Manage IT procurement through ERP systems (PR/PO creation, vendor coordination, delivery tracking)
Support software deployment, patching, and endpoint security updates
Support and troubleshoot video conferencing systems (Dell MTR, Logitech VC)
Set up and support townhall events and large meetings using Microsoft Teams
Collaborate with regional and global IT teams for issue escalation and project support
Coordinate and support local IT projects, including upgrades and deployments
Provide remote support to other Singapore sites and travel on-site when required
Work with vendors to deliver services and resolve technical issues
Contribute to continuous improvement initiatives, including automation and AI-related tasks
Provide after-hours or weekend support when required

Brief Description

Mid-level IT Support Analyst responsible for providing end-user support, maintaining IT operations, and supporting manufacturing environments across multiple sites in Singapore.

How will you get here

Education

Bachelor's degree in IT or related field

Experience

3-5 years of IT support experience in a corporate or manufacturing environment
Experience supporting manufacturing or industrial environments is preferred
Experience working with IT ticketing systems and SLA-based support

Knowledge, Skills, Abilities

Strong knowledge of end-user computing (Windows 10/11, Microsoft 365)
Experience supporting legacy Windows systems (e.g., Windows 7, XP) in controlled environments
Hands-on experience in hardware troubleshooting and deployment
Basic understanding of servers, networking, and IT security
Experience in server room support (smart hands)
Knowledge of video conferencing systems (Dell MTR, Logitech VC)
Experience supporting Microsoft Teams meetings and events
Familiarity with ERP systems for IT procurement (e.g., SAP, Oracle)
Exposure to automation, scripting, or AI-related tools is an advantage
Experience supporting production or shopfloor systems with controlled OS environments is an advantage
Strong problem-solving and communication skills
Customer-focused with ability to work independently and as part of a team

Additional Information

Primary locations: Joo Koon & Marsiling, Singapore
Approximately 30% travel between both manufacturing sites
Support other Singapore sites remotely or on-site when required
Occasional after-hours or weekend support may be required

At Thermo Fisher Scientific, each one of our employees has a unique story to tell. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner, and safer.

IT Site Support Analyst