What You'll Do

● Drive product design across the full process, from discovery through delivery, with minimal guidance

● Convert user needs into journeys, flows, and interfaces that encourage action and adoption

● Organise and conduct user research, usability tests, and heuristic reviews, then translate findings into clear, actionable insights

● Lead ideation and co-creation workshops with internal teams and stakeholders

● Work closely with PMs and engineers to define scope and deliver effective solutions

● Present and champion design decisions confidently to senior stakeholders

● Design using modern tools such as Figma and Notion, while making use of AI tools to enhance speed and productivity

● Help build and refine the design system and interaction patterns

● Sustain a strong feedback loop through users, analytics, and qualitative insights

● Balance engagement elements with clarity, inclusivity, and public-sector considerations

Requirements

● Has 5+ years of experience designing digital products, ideally within product-led or agile teams

● Able to independently own projects end-to-end, from problem framing to final design handoff

● Strong communication skills with the ability to clearly explain UX, UI, and interaction design decisions

● Comfortable engaging stakeholders, including presenting to leadership and senior management

● Proficient in Figma, prototyping, and designing responsive interfaces

● Has practical knowledge of AI-powered design tools (e.g., Figma Make, Loveables, Galileo AI, or Figma AI plugins)

● Comfortable in fast-moving environments and able to iterate quickly

● Curious, empathetic, and willing to challenge assumptions

● Proven ability to create high-quality UI and interaction designs for production systems

● [Bonus] Experience in designing engaging, user-focused experiences through thoughtful use of game mechanics such as progression, rewards, or feedback loops is an advantage.

Senior Product Designer (UI/UX)