COMPANY DESCRIPTION

NVPC is the national agency dedicated to growing a culture of volunteerism and philanthropy in Singapore. By engaging individuals, organisations, communities and leaders across the people, private and public sectors, we seek to create a more caring, inclusive, and compassionate society. Together, we envision Singapore as a City of Good, where everyone is able to give every day and everywhere (3Es), contributing their time, talent, treasure, ties and testimony (5Ts). Learn more at nvpc.org.sg.

This role is required to work closely with a portfolio of external charity partners, as well as with internal stakeholders (including other teams within CNP, and other teams in NVPC), to strengthen these partnerships and increase engagements. The goal is to grow and expand the pipeline of digital fundraising campaigns and volunteering opportunities on giving.sg (GSG), and to increase charities adoption of NVPC's programmes and services.

RESPONSIBILITIES

Charity Partner Engagement & Account Management

Serve as the account manager for a portfolio of charity partners across different segments (e.g. Key, Growth, Potential, and Emerging) and conduct regular check-ins and performance reviews with relevant partners
Build trusted partnerships by understanding each charity's mission, capabilities, operational needs, and plans for fundraising and volunteering opportunities, and ensure consistent engagement and satisfaction by working closely with internal teams to resolve partners queries and issues
Collaborate closely with other CNP teams to promote awareness and interest of relevant NVPC programmes, services and initiatives for charity partners
Identify and recommend relevant partnership opportunities to charity partners, based on their goals, capabilities and readiness, and to broaden and deepen partner engagement by connecting charities to other initiatives across other NVPC's internal teams
Collaborate with internal and external stakeholders to develop different touchpoints with charity partners, and experiment with innovative engagement approaches and channels to effectively and efficiently outreach to desired charities

Grow Fundraising Campaigns & Volunteering Opportunities

Engage, onboard, and support charities to launch and strengthen fundraising campaigns and volunteering opportunities on GSG platform, including collaborating with internal and external stakeholders to develop innovative partnerships via GSG
Identify strategic opportunities (e.g. seasonal peaks, crises, thematic months) with charity partners to drive campaign creation to maximise platform traction, as well as donor and/or volunteers engagement
Collaborate with internal teams to gather and share relevant info (such as partners feedback and market intel), and campaign reviews to increase quantity and quality of campaigns

Intelligence, Monitoring & Account Insights

Develop strong understanding of the charity landscape to anticipate charity partner's needs and risks.
Build and maintain accurate and updated insights, including charity partner profiles, contact reports, and market intelligence, partners feedback on GSG platform and other comparable platforms, to inform engagement strategy and portfolio prioritization
Identify partners readiness issues, risks, and feedback, and flag significant issues promptly to internal stakeholders to enable timely interventions

Support for Other Organisational Priorities

Collaborate with internal teams to support broader NVPC initiatives, including campaigns and events (e.g, CTOG, PVPA), and enhancing/streamlining of systems and operational processes and workflows
Undertake other duties aligned with organisational priorities within agreed timelines and scope, including support for cross-team collaborations aligned with organisational priorities

QUALIFICATIONS

Bachelor's degree in Business, Social Sciences, or a related discipline
Prior experience in account management, partnerships, sales & marketing, or stakeholder management is advantageous
Experience supporting or working with non-profit organisations is preferred but not mandatory
Strong relationship-building and stakeholder management skills
Ability to understand and analyse partner needs, and provide consultative support
Organised, detail-oriented, and comfortable managing multiple accounts simultaneously
Good written and verbal communication skills
Proactive, collaborative, and able to work effectively with diverse internal teams
Familiarity with digital platforms, fundraising, or volunteer engagement is a plus

Please note that your application will be sent to and reviewed by the direct employer - National Volunteer & Philanthropy Centre

Assistant Manager/Manager, Charity Relationship Management