MISSION:

Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
Proactively promote Coface's products and solutions to maximize upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

Build and maintain strong relationships with existing clients through regular, proactive communication
Provide responsive, high-quality service by addressing client queries and resolving issues promptly
Conduct client meetings, presentations, and consultations to recommend suitable solutions

Portfolio & Revenue Management

Drive renewal revenue, profitability, and account growth within the assigned portfolio
Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
Identify and execute cross-selling and upselling opportunities to maximize account value
Monitor portfolio performance against targets and take action to optimize results

Stakeholder & Communication Management

Act as the key point of contact between clients, brokers, and internal teams
Provide regular updates and reports on client needs, market insights, and business opportunities
Represent the company at industry events and client engagements

Operational & Compliance Excellence

Account Manager / Senior Account Manager