At CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time - making us a trusted partner in navigating the complexities of the trading world.

Our Work Culture:

We believe that our strength lies in our people. Our multinational, diverse and dynamic team brings a wealth of perspectives and experiences, fostering an environment rich in innovation and collaboration.

We pride ourselves on a vibrant work culture that encourages continuous knowledge transfer, ensuring every team member, regardless of their role, can grow professionally and contribute to our shared success. All successes, whether small or big are recognized and celebrated.

Join us and be part of a progressive company which creates meaningful impact for our clients worldwide.

Due to rapid expansion, we are now looking for an Application Support Analyst. Fresh graduates are welcomed to apply for this role.

Responsibilities

Provide Level 1 and Level 2 support via email, IM and phone to existing clients

Log all support issues in the company issue tracking system

Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement

Perform ongoing configuration of support issues

Work with new clients to ensure smooth transition from implementation to support

Resolve or explain issues to client satisfaction

Escalate issues to the development team when appropriate

Raise change requests for platform enhancements

Liaise with CoreTRM product developers on changes and enhancements

Follow CoreTRM standards, procedures, and policies

Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed

Other ad-hoc duties if needed

Requirements

IT knowledge/skills is helpful but not a must

Understanding of oil trading is helpful but not a must

Excellent communication and analytical skills

Ability to thrive in a very fast-paced and dynamic environment

Application Support Analyst (Oil/Energy Trading & Risk Management)