Assistant Director / Senior Manager – Operations (Outpatient Clinics)

Reporting to the Director (Operations), you will lead the operations of outpatient clinics, driving performance, efficiency, and patient experience across multiple Specialist Outpatient Clinics (SOCs).

You will partner closely with HODs, clinicians, clinic managers, nurses, and Patient Service Associates (PSAs) to deliver integrated, high-performing clinic operations, ensuring alignment across workflows, systems, and service delivery standards.

Key Responsibilities

Operational Leadership: Oversee end-to-end outpatient clinic operations, ensuring efficient patient flow, optimal resource utilisation, and consistent service standards
Performance & Analytics: Drive data-led decision-making through robust reporting, KPIs, and insights to improve productivity, turnaround time, and patient outcomes
Project & Transformation Delivery: Lead strategic and operational initiatives (including digital/technology projects), delivering measurable outcomes within tight timelines
Systems & Process Integration: Champion system-level thinking to align workflows, platforms, and processes across SOCs and supporting functions
People & Stakeholder Management: Lead and develop multidisciplinary teams, while effectively influencing stakeholders across clinical and administrative groups
Financial Stewardship: Manage clinic cost centres, ensuring financial discipline, cost optimisation, and alignment to organisational targets

Requirements

Degree in Engineering, Science, or a related discipline, with at least 10 years of relevant experience, including 5 years in managing teams
Proven track record in healthcare operations (preferably outpatient setting), with experience managing scale (e.g., multiple clinics, high patient volumes)
Strong data analytics capability, with demonstrated ability to translate insights into operational and strategic improvements
Experience leading complex projects, including technology or system implementation initiatives
Strong systems thinking mindset, with the ability to integrate workflows, people, and technology
Excellent communication and presentation skills, with the ability to influence senior stakeholders
Dynamic and results-driven leader with a strong sense of ownership and service orientation

What Success Looks Like

Improved clinic efficiency and reduced patient waiting/turnaround times
Reduced missed follow-ups through closed-loop processes
Stronger operational visibility and accountability through KPIs
Successful delivery of transformation and digital initiatives
Enhanced and consistent patient experience across SOCs

Asst Director/Senior Manager, Operations (Outpatient Clinics)