Job Description:

Regional Liaison & Communication:

. Act as the primary point of contact for the Regional Shopee International Platform & Cross Border (SIP CB) team, participating in daily/weekly sync-ups in English to align on targets and operational constraints.

. Translate regional requirements into actionable local Standard of Process (SOP) for the Sorting Center (SOC) and Regional Center (RC) teams.

Volume Reconciliation & Data Expertise:

. Perform daily Volume Reconciliation between local warehouse systems and regional SIP dashboards to identify gaps or missing parcels.

. Develop and maintain tracking files (using Advanced Excel/SQL) to monitor the end-to-end journey of SIP parcels.

. Analyze discrepancies in Pending vs. Shipped status and drive root cause analysis for any aged backlog.

Operational Control & FIFO Management:

. Work closely with the SOC team to ensure SIP parcels follow strict FIFO (First-In, First-Out) logic to meet international shipping lead times.

. Monitor SLA compliance for outbound parcels, ensuring regional Cross-Border standards are met.

Continuous Improvement (CI):

. Identify bottlenecks in the SIP handover process and propose data-backed solutions to improve throughput.

. Assist the Planning Manager in manpower modeling specifically for SIP-heavy periods (e.g., Double Day campaigns).

Requirements:

Able to be based at Wangnoi, Ayutthaya
Experience: 1-3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.
Language: Strong command of English (both written and verbal) is mandatory for effective coordination with Regional teams.
Data Skills: Expert level in MS Excel (VLOOKUP, Pivot Tables, Complex Formulas). Experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.
Analytical Thinking: Strong ability to reconcile large datasets and identify anomalies quickly.
Communication: Humble yet assertive communication style able to collaborate effectively with both frontline staff and regional stakeholders.

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