Job Title: Customer Success Manager – Electronic Trading

Job Description Summary

As a Customer Success Manager (CSM) for Electronic Trading, you will partner with our trading clients to ensure they maximize value from LSEG's trading platforms, data, and workflow capabilities. You will act as a trusted advisor, driving product adoption, delivering meaningful outcomes, and influencing our product roadmap through actionable client insights.

Key Responsibilities

Customer Success & Adoption

Develop and execute customer success strategies for Electronic Trading solutions.
Monitor key usage metrics, analyze customer data, and provide recommendations that improve adoption and retention.
Ensure clients fully utilize their entitlements and embed our solutions into trading workflows.

Client Engagement & Relationship Management

Build relationships with end users, desk heads, market data teams, application owners, and senior decision makers.
Conduct regular business reviews, workflow deep dives, and enablement sessions.
Identify customer risks and opportunities through usage and health analysis.

Product & Roadmap Alignment

Communicate product roadmaps and upcoming enhancements to customers.
Gather structured feedback, represent client needs, and collaborate with product teams to shape enhancements.
Support the improvement and expansion of existing Electronic Trading products within your remit.

Cross-Functional Collaboration

Partner closely with Account Managers, Sales, Pre-Sales, and Implementation teams to ensure a unified customer experience.
Support onboarding, deployment, and postsale workflow integration.
Contribute to marketing input, client insights, and internal knowledge sharing.

Qualifications & Experience

5+ years of client-facing experience in financial markets, trading platforms, market data, or electronic trading.
Strong understanding of multiasset trading workflows (e.g., FX, Fixed Income, etrading connectivity).
Working knowledge of APIs, trading system infrastructure, and workflow integration.
Proven ability to interpret usage data and turn insights into action.
Excellent communication, presentation, and stakeholder management skills.
Collaborative mindset and customercentric approach.
Industry certifications (FIA, AWS Cloud Practitioner, etc.) are an advantage.

Key Skills & Competencies

Customer Success Management
Electronic Trading / Market Structure Knowledge
Data-Driven Decision Making
Relationship Building / Stakeholder Influence
Product & Workflow Expertise
Problem Solving & Continuous Improvement
Cross-Functional Team Collaboration

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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Customer Success Manager – Electronic Trading (ET)