COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Stakeholder Management:

Develop and manage relations with partner universities through regular communications.
Facilitate annual placement projection and negotiation exercise with partner universities.
Willing to travel when required to maintain and build relationships with partner universities.

Programmes and Events Management:

Plan, promote and execute events such as SMU's Global Education Fair, Orientation, Farewell, dialogue sessions and other student outreach and programme publicity initiatives for inbound/outbound students.
Provide necessary support and guidance to the students (outbound SMU students and inbound international students) throughout the programme which includes managing the team's role-based mailbox, answering programme-related enquiries as well as engaging students via social media.
Conduct surveys, analyse findings and prepare reports on students study abroad or study at SMU experiences, and learning outcomes.
Be part of the team who facilitate daily operations of the exchange programmes such as onboarding processes, outreach activities, promotion collaterals, credit transfers, billings & logistics.
Work closely with SMU schools and offices to ensure full compliance with study abroad safety protocols.

Special projects:

Work together with the team to improve and enhance effectiveness and efficiency of operational/work processes.
Lead and manage various programme related projects, to assemble teams to deliver on these projects.

Other duties as assigned.

QUALIFICATIONS

Postgraduate qualifications or Bachelor's degree in any discipline.
Strong understanding of operations within the global education sector.
6 to 8 years of relevant experience in developing and managing global student programmes at the university level and/or organising cross-cultural student events.
Excellent written and verbal communication skills, with confidence and effectiveness in cross-cultural environments.
Proactive self-starter with strong analytical, critical thinking and problem-solving abilities.
Collaborative team player who is resourceful, resilient, and able to thrive in a fast-paced, results-driven and dynamic environment.
Meticulous and detail-oriented, with a strong appreciation for thorough planning and proper documentation.
Able to manage multiple competing priorities within tight deadlines while maintaining a high level of accuracy.
Digitally savvy, with strong IT and social media proficiency.
Experience in graphic design tools (e.g. Canva, CapCut) and automation platforms (e.g. Power Automate) would be an advantage.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Programme Manager, Centre for Global Education & Opportunities