Position Overview

We are looking for an experienced Senior Product Operations & LiveOps Manager to lead game operations across the full lifecycle, including pre-launch, launch, and live stages. This role will drive user retention, monetisation, and product optimisation through data-driven strategies and cross-functional collaboration.

Key Responsibilities

Product & Live Operations

Own and execute end-to-end game operations strategy, including version planning and live event management.
Design and optimise in-game events, systems, and content updates to improve engagement and monetisation.
Collaborate with Product and R&D teams on feature planning and product iteration.

User Lifecycle & Monetisation

Develop and manage user lifecycle strategies, including segmentation and retention optimisation.
Drive VIP engagement and high-value user strategies.
Analyse player behaviour to improve ARPU, retention, and LTV.

Community & Ecosystem

Build and manage global player communities (Discord, Facebook, etc.).
Develop community strategies and manage UGC / player ecosystems.
Incorporate player feedback into product and operational improvements.

Data & Performance Optimisation

Define and track key KPIs such as DAU, retention, ARPU, conversion rates.
Conduct data analysis and performance reviews to optimise game operations.
Lead event analysis and A/B testing initiatives.

Cross-functional Collaboration

Work closely with Product, Game Design, Marketing, and Localization teams.
Coordinate across regions to ensure smooth global operations.

Requirements

Bachelor's degree or above
5–8 years of experience in game operations / product operations / live operations
Experience managing full game lifecycle (launch to live stage)
Strong understanding of game systems, events, and monetisation mechanics
Experience working with global or SEA markets
Strong analytical and problem-solving skills
Experience in SLG/RPG/MMO Games is preferred

Senior Product Operations & LiveOps Manager

Senior Product Manager, Campaign Operations