The Sales Support Specialist plays a key role in supporting CSafe's APAC sales team members across our active and passive product lines. This role ensures smooth administrative workflows, timely order follow-up, and high-quality customer communication. This role will act as the central point of contact for documentation, sales administration tasks, and customer updates helping the sales team focus on revenue-generating activities.

CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a client-first focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

Key Responsibilities:

Sales Administration & Support

Provide day-to-day administrative support to the external sales team across APAC.
Prepare and share sales documents, proposals, quotes, and product information.
Perform follow-up activities with customers on quotations, after-sales and complaint resolutions.
Provide after the sale follow-up support as needed and support the relationship.

Order & Shipment Coordination

Support the order lifecycle, from placement through delivery.
Track order status and proactively follow up with internal teams (operations, logistics, customer service).
Update external sales and customers on order progress, delays, or required actions.

Customer Success & Communication

Provide ongoing account and customer expertise to ensure customer inquiries and documentation requests are completed.
Ensure customers receive accurate information, certificates, manuals, and onboarding materials.
Support customer onboarding for new products or services.

Documentation & Process Support

Organise and maintain sales assets, technical documents, and compliance files.
Ensure all required documentation is shared on time with customers and partners.
Help optimise workflows between the active and passive sales organisations.

Cross-Functional Collaboration

Work closely with Operations, Quality, and Customer Service to resolve issues for the sales team and customers.
Coordinate with Finance for invoicing support or credit issues where needed.
Support internal reporting and weekly/monthly sales updates.

Qualifications

3+ years of experience in sales support, customer success, customer service, or administrative roles within logistics/supply chain (pharma/temperature-controlled solutions is an advantage).
Strong organisation and ability to manage multiple priorities.
Clear and professional communication skills (written and verbal).
Proficient in using CRM systems, Excel, and shared documentation platforms.
Detail-oriented, proactive, and able to follow processes efficiently.
Ability to work with dispersed sales teams across multiple countries.
Strong English language skills, with a proficient second language an advanatge

Working Conditions

In office requirement - three (3) to four (4) days a week.
Occasional travel may be required for training, meetings, or vendor/customer interactions.

What Success Looks Like

CSafe sales team receives timely, accurate support that improves productivity.
Customers experience responsive, reliable communication that enhances their satisfaction.
Sales workflows run smoothly across both active and passive business lines.
Orders move through the system with fewer delays and minimal escalations.

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