COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve health for life enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

Work closely with internal stakeholders to support smooth delivery of homecare services.
Assist in managing client inquiries and coordinating requested services.
Participate in case discussions and multidisciplinary care planning.
Assist in coordinating referrals with internal teams and external community partners.
Participate in home visits with care teams to observe and support client assessment, care delivery, and follow-up.
Engage with clients and caregivers during home visits and telephone follow-ups to understand needs and challenges.
Support caregiver education by reinforcing care techniques, resources, and available support services.
Collaborate with social and healthcare partners to recommend appropriate care programmes.
Assist in discharge planning coordination with Operations and Nurse Managers.
Support the analysis of backend statistical data to identify insights and enhance client and caregiver experience.
Actively support and participate in shaping development of programme development, evaluation, and service improvement initiatives.
Contribute to service innovation or pilot projects to enhance care delivery.

QUALIFICATIONS

You are:

Currently pursuing an undergraduate degree, diploma, or ITE. (Healthcare, Social Work, Psychology, Public Health, Business, or related fields preferred)
A team player with strong communication and stakeholder management skills.
Detail-oriented, proactive, and eager to learn.
Proficient in Google Suite applications.

OTHER INFORMATION

Weekend and/or after office support may be required to support engagement and program efforts and initiatives

Learning Objectives & Outcomes:

To be exposed to community-based healthcare and integrated care models in Singapore.
To be able to understand and support client assessment and care coordination processes.
To apply communication and interpersonal skills when engaging clients and caregivers.
To participate in home visits and multidisciplinary collaboration across healthcare and social sectors.
To learn how to support caregivers through education, engagement, and resource navigation.
To gain knowledge in programme development, service evaluation, and community care delivery.

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health

Intern, Care Coordination and Community Care