Role Description

The Quality assurance expert will be responsible for defining, driving, and executing quality strategies across Home and Pro product segments. This role requires a visionary leader who can embed quality practices early in the development cycle, leverage advanced automation and AI/ML technologies, and influence cross-functional teams to adopt a shift-left mindset.

Key Responsibilities

Quality Strategy & Leadership
Define and implement test strategies for NPI programs and ongoing product development.
Champion the shift-left approach, ensuring quality is built into the design and development phases.
Act as a quality evangelist, influencing product managers, engineers, and leadership teams.
Automation & Innovation
Drive automation enablement for Home and Pro products, ensuring scalable and maintainable frameworks.
Lead adoption of AI/ML-assisted testing, predictive defect analysis, and smart test selection.
Architect and optimize continuous testing pipelines integrated with CI/CD workflows.
Evaluate and implement test automation tools and frameworks to improve coverage, speed, and reliability.
Mentor teams on automation best practices, ensuring sustainable automation growth across projects.
Metrics & Reporting
Present quality metrics, risks, and recommendations to senior leadership and executives.
Provide insights from field escalations and customer feedback to refine test strategies.
Cross-Segment Enablement
Bringing best practices across Home and Pro segment testing.
Collaborate with global teams to ensure consistency in quality standards and processes.
Customer-Centric Quality
Drive initiatives that improve customer experience and reduce defect leakage.
Partner with support teams to analyze escalations and implement corrective measures.

Qualification And Experience

Bachelor's or Master's degree in Computer Science, Engineering, or related field.
12 to 15 years of experience in software/firmware testing, quality engineering, or product qualification.
Proven expertise in test strategy development, automation frameworks, and AI/ML in testing.
Strong leadership and communication skills with experience influencing cross-functional teams.
Ability to present complex quality metrics and risks to senior stakeholders.

Desired Skills

Hands-on experience with automation frameworks (e.g., Selenium, Robot Framework, Cypress, or similar).
Familiarity with CI/CD pipelines, DevOps practices, and continuous testing.
Agentic AI exposure and hands-on
Experience with predictive analytics and defect prevention strategies.
Strong problem-solving skills and customer-first mindset.
Ability to thrive in a fast-paced, global environment.

Leadership & Soft Skills

Strong architectural thinking with a systems-level perspective
Ability to influence without authority and work with senior stakeholders
Excellent communication skills for executive, technical, and cross-functional audiences
Strong ownership mindset with focus on scalability, sustainability, and long-term impact

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Complexity

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Quality Assurance Expert