Job Description:

Complex Return Code Management:

. Interpret and execute actions based on a multi-layered matrix of Return Codes (e.g., Damaged, Refused,

Address Insufficient, RTS-Expired).

. Accurately update the WMS/Handheld status to ensure real-time visibility for the Regional and Customer Experience (CX) teams.

Case Resolution & CX Liaison:

. Monitor and respond to high-priority tickets from the CX Department.

. Investigate Missing or Stuck return cases by performing physical audits and system reconciliations.

Rework & Quality Control:

. Evaluate the physical condition of returned items to decide if they require re-packaging (Rework) or

should be flagged for Liquidation/Disposal.

. Ensure all Reworked items meet SPX packaging standards before re-entering the outbound flow.

FIFO & Timeline Compliance:

. Manage the Return-to-Sender (RTS) aging. Ensure that parcels are processed according to the FIFO

principle to prevent warehouse congestion.

. Meet daily Clearance Outbound Time (COT) targets for return shipments.

Requirements:

. Experience: Bachelor's Degree or higher with 1-3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.

. Language: Moderate English (both written and verbal)

. Data Skills: Expert level in MS Excel or Google Sheet (VLOOKUP, Pivot Tables, Complex Formulas). Experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.

. Analytical Thinking: Strong ability to reconcile large datasets and identify anomalies quickly.

. Technical Aptitude: Ability to memorize and apply complex logic gates (If Return Code = A, then Action = B).

. System Proficiency: comfort level with WMS (Warehouse Management Systems), PDA scanners, and Microsoft Excel for tracking.

. Problem-Solving: Strong investigative mindset-able to trace a parcel's history through system logs to find why a Return Code was triggered.

. Speed & Pressure: Able to work within tight SLA windows (e.g., responding to CX tickets).

. Integrity: High level of honesty in handling high-value returns and damaged goods together with liquidated damages.

Sortation Operation (Rework/Return) - Samut Prakan (SPX Express)