Job Description

Manage Service Contracts primarily for the Thailand market, with secondary support for other Southeast Asia countries.
Validate sales quotations and ensure accurate and timely activation of Service Contracts in the CRM system.
Conduct required checks prior to contract activation to ensure compliance with Agilent's policies, processes, and legal requirements.
Ensure timely and accurate archival of complete order packages in the CRM system.
Set up billing accurately and promptly to enable timely invoicing in accordance with contract terms.
Validate Service Orders in the CRM system to support accurate and timely billing.
Proactively follow up with the Customer Service Organization to obtain required documentation prior to billing Service Orders.
Collaborate closely with internal business partners to support change requests, communicate proactively, and propose effective resolution options.
Manage customer inquiries professionally via telephony systems and email, understand customer needs, and take ownership to ensure customer satisfaction.
Provide support for business initiatives and projects related to process improvement, operational efficiency, and customer experience.
Work collaboratively with cross-functional teams within Agilent to streamline processes and drive efficiency improvements.
Contribute proactively toward achieving team business objectives, performance metrics, and KPI targets.
Perform other duties and provide project support as required.

Qualifications

Proficiency in reading, writing, and communicating effectively in both spoken and written Thai.
Diploma or University degree, or equivalent practical experience in Customer Service Operations, Order Fulfillment, or Sales Operations.
Experience in Sales and Service Contract Management is preferred but not required.
Working knowledge of SAP CRM is an advantage.
Proven ability to perform tasks in accordance with established procedures, with the flexibility to adapt while maintaining full compliance.
Proficient in Microsoft Excel, with the ability to leverage reports effectively to support daily operational activities.
Strong time management and prioritization skills, with a consistent ability to complete tasks, training, and administrative requirements on schedule.
Proactive self-starter who demonstrates initiative and a strong sense of ownership.
Willingness and ability to work extended hours when required, particularly during month-end closing periods.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service

Customer Operations Specialist