Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
Manage and operate POS systems, including all card and cash transactions
Assist in taking guest orders, recommending menu specialties, and upselling promotions
Check and ensure bills accuracy before printing it for guests
Balance cash floats at the start and end of each shift, maintaining financial integrity
Set up tables and service areas according to SOP
Assist in clearing tables and dishes from the dining area and side stations
Support the team and attend to guest inquiries/feedback politely and professionally
Assist in beverage preparation and support daily kitchen operations
Follow and ensure appropriate personal hygiene and sanitation procedures are met
Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests
Handle delivery platform apps and process orders promptly and effectively
Any other duties as assigned by Management

Requirements

At least 2 years of work experience as a Captain or Supervisor in Asian culinary
Excellent communication skills; verbally and in writing
Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
A team player to work collaboratively in a team environment
Positive can-do attitude, motivated, passionate
Ability to work in a fast-paced environment
Proficiency in POS systems and online booking systems (I.e., Chope)
Willingness to work shift hours, weekends, and public holidays

Benefits

Service Supervisor (Gilmore/Rempapa)