Job description:

Establish and maintain strong, long-term relationships with key clients in the import and export sector.
Act as the primary liaison for all account-related logistics inquiries and issues.
Gain a thorough understanding of clients import/export requirements to provide customized logistics solutions.
Conduct regular business reviews with clients to assess satisfaction, identify growth opportunities, and ensure alignment with customer goals.
Oversee the end-to-end import and export processes for key accounts, including documentation, customs compliance, transportation, and warehousing.
Coordinate closely with internal teams (Sales, Operations, Customs, Customer Service) to ensure seamless service delivery.
Manage third-party logistics (3PL) providers, carriers, and freight forwarders to optimize costs and service quality.
Monitor shipping schedules, cargo movement, and timelines to ensure timely deliveries and resolve any logistics issues promptly.
Ensure compliance with international trade regulations, including customs, tariff classification, import/export documentation, and local laws.
Prepare, review, and maintain accurate records for all import/export transactions, including bills of lading, certificates of origin, and shipping manifests.
Stay updated on regulatory changes and inform clients on how this impact their logistics operations.
Develop and manage budgets for each key account, focusing on cost efficiency without compromising service quality.
Track and report on key performance indicators (KPIs), such as on-time delivery, cost per shipment, and customer satisfaction metrics.
Analyze data to assess account performance, identify improvement areas, and implement corrective actions as needed.
Prepare regular performance reviews for clients, showcasing the value delivered and any areas for development.
Develop and execute account plans to maximize growth within assigned accounts, focusing on client retention and service expansion.
Identify opportunities to offer additional services or improve current processes based on clients evolving needs.
Lead initiatives to improve quality and operational excellence in import/export logistics processes.

Requirements: -

Must be psosses at least in Diploma/Bachelor's degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.
Minimum 5+ years of experience in logistics, import/export, or freight forwarding, with a focus on key account management.
Strong understanding of import and export processes, customs regulations, and documentation requirements.
Excellent communication, negotiation, and problem-solving skills.
Ability to work collaboratively across teams and manage complex projects.
Proficiency in logistics management software and Microsoft Office Suite.
Strong analytical skills with the ability to interpret data and make informed recommendations.

Key Account Manager

Key Account Manager