Ms Excel, Cpq, Salesforce, Deal structuring, Quoting complex SaaS transactions, Revenue recognition principles, Deal Desk experience

SAP, Outlook, Microsoft Office, Salesforce.com, CRM system

development lifecycle, PMP or equivalent project management certification, project management software tools, Service Management, project management techniques, System Implementation, Corporate Banking project management

technological proficiency , Service Request Management, J2EE Application Development, Root Cause Analysis, data understanding, implement production, Global Service, Production Support, Management, Troubleshooting, Direct experience

Requirements Elicitation, Salesforce Crm, Salesforce Service Cloud, Business Analysis, Documentation

Bi Tools, Genesys, User Research, Excel, Technical products, Product Analysis, Voice of Customer analysis, Customer support data analysis, Customer support ticketing systems, Product Operations, Salesforce Service Cloud, zendesk

Agile Methodologies, Visualforce, LWC, APEX, Gearset, Salesforce FSC, AutoRabit, DevOps frameworks

retained search , It Service Management, Data Integration, Information Technology, Education, Financials, Computer Science, Oracle Erp, System Security Policies, Analytics

Servicenow, Powershell, Security Compliance, Information Technology, Python, medical field, Dispute Resolution, Computer Science, Active Directory, Provisioning, ISO/IEC 17799, IAM software, IT service management tools, Access Control

Sql Scripts, Capacity Planning, service-level governance, Linux and container-based application environments, vendor and outsourced service provider management, Microsoft application frameworks, audit risk and compliance