Key Responsibilities

Monitoring Support

Monitor Linux / Windows Server, Active Directory services, and related infrastructure using enterprise monitoring tools.
Respond to alerts, perform initial triage, and determine escalation paths based on SOPs.
Conduct routine Linux / Windows system health checks and document findings.

Incident Handling & Escalation

Act as the first responder during shift for Linux / Windows Server or service-related incidents.
Perform basic troubleshooting (Event Viewer logs review, service status checks, disk/CPU/memory analysis, network connectivity tests).
Create and update incident tickets with clear and accurate information.
Escalate promptly to Linuix / WinTel engineers or vendor support when issues exceed scope.

Operational Tasks

Support routine operational tasks such as daily health checks, updating and closing ITSM tickets, user account administration (Active Directory), service restarts, backup monitoring, and log collection.
Assist in Linux / Windows Server patching, scheduled maintenance, and system updates under supervision.
Follow established runbooks for system checks, failover tests, cluster checks, and recovery procedures.

Shift Work

Perform duties within a rotating 24×7 shift schedule, including nights, weekends, and public holidays.
Ensure proper handover to the next shift with accurate and complete status updates.

Vendor & Team Collaboration

Work with internal/customer teams and external vendors to coordinate issue resolution.
Support implementation tasks and change activities led by senior Linux / WinTel engineers.

Required Skills & Experience

Min 5 years of experience in Linux / Windows Server / WinTel system support or operations.
Knowledge of Linux / Windows Server administration (2012/2016/2019/2022)
Understanding of directory services concepts (AD, DNS, DHCP).
Active Directory basics (user management, OU navigation, group membership, lockout checks)
OS patching processes
Storage concepts (LUN usage, disk partitions)
Monitoring tools and ITSM/ticketing systems.
Familiarity with ITIL processes.
Basic scripting knowledge (PowerShell preferred).
Exposure to virtualization platforms (VMware/Hyper‑V) or cloud environments is a plus.
Linux, MCSA, Windows Server, or equivalent knowledge is advantageous.
Experience with enterprise server hardware (Dell, HP, Lenovo).
Singaporean or Singaporean Spouse (if applicable due to security clearance requirements).

Preferred (Good-to-Have) Experience

Soft Skills

Operation Mgmt Professional