Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for a EUC Support Engineer / IT Support Engineer who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Overview

An End User Computing (EUC) Support Engineer is responsible for providing technical support to end users for hardware, software, and network-related issues. The role involves installing, configuring, maintaining, and troubleshooting desktop systems, laptops, applications, and IT equipment to ensure smooth business operations. The engineer acts as the first point of contact for IT incidents and service requests, resolving issues quickly and escalating complex problems when necessary.

Key Responsibilities

End User Support able to Provide Level 1 / Level 2 technical support to users through phone, email, remote access, or in-person support. Diagnose and resolve hardware and software issues on desktops and laptops. Respond to user requests and incidents through IT service management tools.
Desktop & Laptop Support Install, configure, and maintain Windows operating systems. Troubleshoot system performance issues, boot problems, and driver errors. Perform system upgrades, patches, and updates.
Software Installation & Troubleshooting, Install and support applications such as: Microsoft Office, Microsoft Outlook and Web browsers and business applications. Resolve issues related to application crashes, updates, and compatibility
Troubleshoot basic network issues including LAN connectivity , Wi-Fi connection, VPN access and IP configuration.
User Account Management : Manage user accounts using Active Directory, they Perform tasks including: Password resets, Account unlocks, User creation and deletion and Group policy assignments
IT Ticketing & Incident Management Log and track incidents using tools like: ServiceNow and Jira Service Management, Ensure incidents are resolved within SLA timelines.
Hardware & Peripheral Support and maintain IT equipment such as: Desktops and laptops, Printers, scanners, Monitors, docking stations, Keyboards, mouse, and other peripherals

Required Skills & Qualifications

min 1 year of experience in EUC Support , desktop support, technical support, or IT helpdesk roles.
Strong knowledge of Windows 10/11, Microsoft Office/O365, and common desktop applications.
Basic understanding of network concepts (TCP/IP, DHCP, DNS).
Experience with ticketing systems (Jira, ServiceNow, Freshservice, etc.).
Familiarity with printers, mobile devices, and hardware repairs.
Good communication skills and ability to work with users at all technical levels.
Strong troubleshooting and problem-solving abilities.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to [HIDDEN TEXT] or Whatsapp : 6567619833,

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Ashwak Ahmed S

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.

EUC Support Engineer / Associate Desktop Engineer / Associate IT support Engineer