Date: 23 Apr 2026

Service Line / Portfolios: Customer

Location:

Kuala Lumpur, MY Singapore, Singapore, SG

Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work you'll do:

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Digital Transformation, Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design. We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

We are seeking an experienced Senior Manager to lead large-scale transformation programmes spanning multiple workstreams, vendors, and markets. You will act as the central leader responsible for programme governance, delivery execution, stakeholder alignment, and risk management

The scope:

Programme & Delivery Leadership

Lead large-scale digital transformation programmes for Financial Services clients
Oversee delivery of multi-workstream programmes, ensuring alignment across business, technology, and vendor teams
Manage programmes involving:

Mobile banking and digital banking platforms
Channel modernisation
Customer experience and digital channel transformations

Ensure delivery outcomes meet timeline, budget, scope, and quality objectives

PMO Governance & Structure

Establish and lead enterprise-grade PMO frameworks
Define and implement programme governance models, reporting cadences, and escalation protocols
Manage programme-level:

Planning and roadmap alignment
Risk and issue management
Dependency tracking
Financial and resource oversight
Vendor and partner coordination

Ensure strong governance across multi-vendor, multi-country programmes

Client & Stakeholder Leadership

Serve as the primary programme lead working with senior client stakeholders including CIO, CDO, CTO, and Digital leadership
Facilitate executive-level steering committees and programme reviews
Build trusted relationships with client stakeholders across business and technology teams
Provide clear, structured reporting and recommendations to senior leadership

Consulting & Practice Leadership

Drive delivery excellence standards across programme teams
Coach and mentor programme managers and PMO resources
Contribute to building reusable PMO frameworks, templates, and delivery methodologies
Support pre-sales activities

Regional Programme Execution

Lead programmes spanning multiple Southeast Asian markets
Coordinate across geographically distributed teams
Navigate regional regulatory, operational, and organizational complexities
Ensure consistency of delivery standards across markets

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:

Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Requirements:

10–15+ years of experience in programme management, PMO leadership, or transformation delivery
Extensive experience delivering large-scale digital programmes in Financial Services
Proven track record leading multi-year transformation programmes
Experience working in consulting environments delivering to enterprise clients
Demonstrated ability to manage multi-vendor, multi-workstream delivery models
Strong stakeholder management experience at senior executive level
Experience delivering programmes across multiple Southeast Asian markets
Due to volume of applications, we regret only shortlisted candidates will be notified.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 113934

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia (Deloitte in Malaysia), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

T&T Senior Manager - Customer Strategy & Design (FSI Program Lead) - MY / SG